At JTamdy, we understand that purchasing a luxury fragrance is a considered decision. We take care in preparing our orders and want every customer to receive their purchase in the condition expected.
Due to the personal nature of perfumes, we maintain a strict returns policy to protect product integrity and customer confidence.
Please read this policy before placing an order.
1. Returns for Unopened Fragrances
We accept return requests made within 48 hours of delivery, provided the following conditions are met.
- The fragrance is completely unused and has not been sprayed or tested.
- The original manufacturer’s seals, where supplied, remain intact.
- The bottle, presentation box, labels and accompanying items remain in their original condition.
- The product shows no evidence of tampering, alteration or customer damage.
- The customer provides a valid JTamdy order number or proof of purchase.
Opening the external delivery parcel to inspect your purchase does not, by itself, make the fragrance ineligible for return.
Please contact us within 48 hours of delivery to request a return. If approved, we will provide instructions for returning the item.
The return must be handed to the agreed courier within seven calendar days of receiving those instructions, unless we agree otherwise.
This voluntary return arrangement does not limit your statutory consumer rights.
2. Fragrances We Cannot Accept Back
For product integrity, hygiene and authenticity reasons, we do not accept discretionary returns or exchanges for perfumes that have been opened, unsealed, sprayed or used.
We also do not accept discretionary returns where the customer has damaged the product, removed identifying labels, altered the packaging or failed to return the original items supplied.
Personal fragrance preference is not grounds for returning a perfume after opening it. This includes dissatisfaction based solely on scent preference, expectations of projection, perceived longevity or a change of mind.
Fragrance develops differently depending on skin chemistry, application, storage and environmental conditions. We encourage customers to review product information carefully and contact us for guidance before ordering.
Products clearly identified as final sale before purchase are excluded from our voluntary change of mind return arrangement.
These exclusions do not apply where the product is defective, unsafe, materially misdescribed or otherwise returnable under Nigerian consumer protection law.
3. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incomplete or different from what you purchased, please contact JTamdy as soon as possible.
For damage or errors visible upon delivery, we encourage you to report the issue within 48 hours so that we can investigate promptly.
Please provide your order number, a description of the issue and any available supporting photographs.
Photographs of the product, packaging and delivery parcel are helpful. An unboxing video may also assist our investigation, but it is not mandatory.
We will review the circumstances and arrange an appropriate remedy in accordance with applicable consumer protection law.
Where a return is required because we supplied a defective, unsafe or incorrect product, JTamdy will bear the reasonable return delivery costs.
Customers retain their statutory rights even where a fault becomes apparent after the initial 48 hour reporting period.
4. Product Authenticity Concerns
We understand the importance of authenticity when purchasing luxury fragrances.
If you have a genuine concern about a fragrance’s authenticity, please contact us with your order details and the reasons for your concern.
We may request photographs of the bottle, packaging, batch information or other relevant details to assist our investigation.
Each concern will be reviewed individually. Where a product is established to be counterfeit, materially misrepresented or otherwise noncompliant with applicable consumer law, we will provide an appropriate remedy at no additional cost to the customer.
5. How to Request a Return
Please contact JTamdy through our official customer service channel before returning any product.
Include your order number, the name of the fragrance, your reason for requesting a return and any relevant photographs.
Our team will review your request and provide return instructions where appropriate.
For voluntary returns, please do not dispatch the product before receiving instructions. Items sent without prior contact may experience delays in identification and processing.
Once received, returned products undergo an inspection to confirm their identity, condition and eligibility.
JTamdy reserves the right to decline voluntary returns that do not satisfy this policy. This does not affect returns or remedies required by law.
6. Return Delivery Costs
For an approved voluntary return, the customer is responsible for the cost of returning the product.
Original delivery charges are not refundable where the delivery service has been completed and the return is solely due to a change of mind.
We recommend using a reputable courier with tracking and suitable protection against loss or damage.
For returns arising from our error, or from defective or unsafe goods covered by applicable law, JTamdy will arrange or reimburse reasonable return delivery costs.
7. Refund Processing
Once an eligible returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will normally be initiated within seven working days of approval.
Refunds will be issued through the original payment method wherever possible. Where this is not available, we will agree on a suitable alternative with the original purchaser.
The time required for funds to appear in your account may depend on your bank or payment provider.
For voluntary returns, refunds cover the eligible product price, excluding delivery charges already incurred where permitted.
Where a full refund is legally required because an item is faulty, incorrectly supplied or materially misdescribed, JTamdy will provide the applicable refund without imposing a restocking charge.
Store credit may be offered as an alternative where appropriate, but it will not replace a legally required monetary refund without the customer’s agreement.
8. Exchanges
We do not routinely offer exchanges for fragrances that have been opened or used.
For eligible unopened items, an exchange may be arranged within the 48 hour voluntary return window, subject to inspection and product availability.
Customers requesting a voluntary exchange are responsible for the associated return and new delivery costs.
Where an exchange is necessary because of an error or defect, the appropriate remedy will be provided in accordance with applicable law.
9. Order Cancellations
If you need to cancel or amend an order, please contact us as soon as possible.
Orders that have not been dispatched can generally be cancelled for a full refund.
Once an order has entered dispatch, we may be unable to prevent delivery. Any subsequent cancellation or return will be assessed under this policy and applicable consumer protection law.
Where reasonable cancellation costs are legally permitted, we will explain them before applying them.
10. Refused or Unsuccessful Deliveries
Customers are responsible for providing accurate delivery information and being reasonably available to receive their orders.
Where a delivery fails because of an incorrect address, repeated unsuccessful delivery attempts or an unjustified refusal to receive the parcel, reasonable additional delivery or return costs may apply.
Any eligible refund will be assessed once the parcel has been recovered and its condition verified.
This provision does not remove our responsibilities where a delivery failure results from an error by JTamdy or its delivery partners.
11. Your Rights Under Nigerian Law
This policy operates in accordance with applicable Nigerian consumer protection legislation, including the Federal Competition and Consumer Protection Act 2018.
Under that Act, consumers have rights concerning defective, unsafe and incorrectly described goods.
In particular, Section 132 provides remedies for certain goods that fail to satisfy statutory quality requirements within three months of delivery.
Nothing in this policy is intended to exclude, restrict or replace any mandatory consumer rights or remedies.
Where a provision of this policy conflicts with applicable law, the legal requirement will prevail.
12. Contact JTamdy
If you have a question about an order, return, exchange or refund, please contact our customer service team.
JTamdy Customer Care
+2348137092440
Please include your order number when making an enquiry so that we can assist you efficiently.
We value the confidence our customers place in JTamdy and remain committed to handling genuine concerns professionally and fairly.