At JTamdy, we believe that trust is an essential part of every luxury shopping experience. Whether you are discovering a new fragrance, placing an order or contacting us for assistance, we respect the confidence you place in us.
Your privacy matters. We are committed to handling your personal information responsibly, protecting it against unauthorised access and being transparent about how we use it.
This Privacy Policy explains what information JTamdy collects, why we collect it, how we protect it and the choices available to you.
1. About JTamdy
JTamdy is a luxury fragrance retailer offering a curated selection of Arabian and international designer perfumes to customers in Nigeria.
For the purposes of this Privacy Policy, JTamdy refers to the business operating this website.
JTamdy is responsible for determining how and why personal information collected through its website is processed.
We handle personal data in accordance with applicable Nigerian data protection legislation, including the Nigeria Data Protection Act 2023 and relevant guidance issued by the Nigeria Data Protection Commission.
2. Information We Collect
We collect information that helps us provide a secure, convenient and personalised shopping experience.
Information you provide
When you place an order, register an account or contact JTamdy, we may collect your name, email address, telephone number, billing address and delivery address.
We may also collect your order details, fragrance preferences, enquiries and any information you voluntarily share when communicating with our customer service team.
If you purchase a fragrance as a gift, we may collect the recipient’s name, delivery address and contact details where necessary to arrange delivery.
Payment information
When you make a purchase, your selected payment provider may collect the financial details required to authorise and complete your transaction.
JTamdy generally receives payment confirmations, transaction references and other information necessary to manage your order.
The handling of payment card and banking information depends on the payment provider and checkout method used.
Information collected automatically
When you visit our website, certain technical information may be collected automatically.
This can include your IP address, browser type, device information, pages visited, referring website, approximate location and interactions with our online store.
We use this information where necessary to operate our website, maintain security, understand website performance and improve the shopping experience.
3. How We Use Your Information
We use personal information for legitimate and clearly defined business purposes.
Processing your orders
We use your contact, payment confirmation and delivery information to process purchases, confirm orders, arrange dispatch and provide delivery updates.
This processing is necessary to fulfil our contractual obligations when you purchase from JTamdy.
Providing customer assistance
When you contact us, we use the information you provide to respond to enquiries, assist with purchases, resolve complaints and handle returns or refunds.
We may retain relevant correspondence to maintain accurate service records and address any subsequent concerns.
Managing customer accounts
If you create an account, we use your information to maintain your profile, display your order history and provide access to available account features.
Improving our services
We may analyse website performance, customer enquiries and purchasing patterns to understand how visitors use our store and identify areas for improvement.
Where we rely on legitimate interests, we consider the necessity of the processing and its potential impact on your privacy rights.
Marketing and promotions
With your consent where required, we may send information about new collections, fragrance discoveries, special offers and other JTamdy updates.
We may communicate through email, SMS or other channels you have agreed to use.
You can withdraw your consent or unsubscribe from promotional communications at any time.
Security and legal compliance
We may process information to detect suspicious activity, prevent fraud, maintain appropriate records, resolve disputes and comply with applicable legal obligations.
Our lawful bases for processing personal information may include contractual necessity, legal obligations, consent and legitimate interests, depending on the purpose and circumstances.
4. Cookies and Website Analytics
Our website uses cookies and similar technologies to support essential shopping functions and, where enabled, improve our understanding of how customers interact with JTamdy.
Cookies are small files stored on your device when you visit a website.
Essential cookies
These support functions such as shopping baskets, checkout sessions, account authentication and website security.
Some essential cookies are necessary for the website to operate correctly.
Analytics cookies
Where enabled, we may use Google Analytics to understand visitor activity, website performance and customer interactions.
This information helps us identify improvements to our online shopping experience.
Advertising and marketing cookies
Where enabled, we may use advertising technologies, including Meta Pixel, to measure advertising performance and understand interactions with our marketing campaigns.
These technologies may collect information about website visits and product interactions, subject to their configuration and your consent choices.
Where consent is required, we will obtain it before activating optional analytics or advertising technologies.
You can manage optional cookies through our website’s cookie preferences controls, where available, or through your browser settings.
Disabling essential cookies may affect certain shopping features.
5. How We Share Your Information
We only share personal information where it is necessary for a legitimate business purpose or required by law.
Depending on the services used to operate JTamdy, information may be shared with the following parties.
Payment service providers
Payment providers process transactions, verify payments and support refunds or payment disputes.
Delivery and logistics providers
We share the recipient’s name, contact information and delivery address with relevant delivery partners to fulfil orders.
Website and technology providers
Our hosting provider, ecommerce platform, technical support providers and other authorised service providers may process information necessary to operate, maintain and secure the website.
Analytics and advertising providers
Where relevant tools are enabled and the required permissions are in place, information about website activity may be processed by analytics and advertising providers.
Legal and regulatory authorities
We may disclose information where required by applicable law, a valid legal request or a lawful regulatory obligation.
We do not disclose customer information to unrelated parties merely because they request it.
Where third parties process personal information on our behalf, we seek appropriate contractual, confidentiality and security protections.
6. International Data Transfers
JTamdy serves customers in Nigeria, but some technology and service providers may operate or store information outside Nigeria.
As a result, personal information may be transferred to or processed in other countries.
Where international transfers occur, we take steps to ensure they comply with applicable Nigerian data protection requirements. This may involve recognised safeguards, appropriate contractual arrangements or another lawful basis for the transfer.
We assess relevant transfer arrangements and seek to protect personal information regardless of where it is processed.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.
Order and transaction records may be retained to support accounting, tax compliance, customer service, refunds and the resolution of disputes.
Customer account information is retained while an account remains active, or for a further period where a valid legal or business reason requires it.
Customer service correspondence is retained for the period necessary to address enquiries and maintain appropriate records.
Marketing information is retained while you remain subscribed or until another applicable retention limit is reached.
Analytics information is retained according to the settings and retention periods configured for the relevant services.
Once information is no longer required, we take appropriate steps to delete, anonymise or securely dispose of it.
Specific retention periods will be confirmed in accordance with JTamdy’s operational and legal requirements.
8. Protecting Your Personal Information
We recognise the importance of protecting the information entrusted to us.
JTamdy seeks to maintain appropriate technical and organisational safeguards against unauthorised access, disclosure, alteration, loss or misuse of personal information.
These safeguards may include controlled access to customer records, secure website connections, account protection measures, software updates and appropriate security arrangements with service providers.
However, no internet based system can guarantee absolute security.
If we become aware of a personal data breach, we will investigate and take appropriate action, including notifying affected individuals and relevant authorities where required by law.
9. Your Privacy Rights
Under applicable Nigerian data protection legislation, you may have rights concerning the personal information we hold about you.
These include the right to be informed about how your information is processed and to request access to personal information held about you.
You may request the correction of inaccurate information or, in applicable circumstances, the deletion of information that is no longer required.
You may also have the right to object to certain processing activities, request restrictions on processing, obtain your data in a portable format and exercise rights concerning certain automated decisions.
Where processing depends on your consent, you may withdraw that consent at any time.
Some rights are subject to legal conditions and exceptions. For example, we may need to retain transaction records to comply with accounting or other legal obligations.
To exercise your privacy rights, contact us using the details provided at the end of this policy.
We may request reasonable information to verify your identity before responding to a request.
10. Marketing Preferences
We want communications from JTamdy to be relevant and welcome.
If you subscribe to our marketing communications, we may contact you about new fragrances, collections, promotions and other brand updates.
You can unsubscribe through the instructions included in promotional messages or contact us directly.
Withdrawing marketing consent does not prevent us from sending essential communications relating to your purchases, payments, delivery or customer service enquiries.
11. Children’s Privacy
JTamdy’s website and products are intended for adult customers.
We do not knowingly seek to collect personal information directly from children for independent purchasing or marketing purposes.
Where we become aware that personal information has been collected from a child without the necessary lawful basis or authorisation, we will take appropriate steps in accordance with applicable law.
Parents or guardians who have concerns about information relating to a child may contact us.
12. External Websites
Our website may contain links to external websites, social media platforms or third party services.
These websites operate independently and may maintain their own privacy policies.
JTamdy is not responsible for the privacy practices of external websites that we do not control.
We encourage you to review the relevant privacy information before providing personal details to another organisation.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, website features, business operations or applicable legal requirements.
When changes are made, we will revise the date displayed at the beginning of this policy.
Where a change materially affects how we process personal information, we will provide additional notice or seek consent where required.
We encourage customers to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your information is handled, please contact JTamdy.
JTamdy
We take privacy enquiries seriously and will respond in accordance with applicable legal requirements.
If you remain dissatisfied with our response, you may have the right to submit a complaint to the Nigeria Data Protection Commission.
Information about the Commission and its complaints procedures is available through its official website.
Nigeria Data Protection Commission