At JTamdy, we believe the experience of purchasing an exceptional fragrance should extend to the moment it arrives at your doorstep.
Every order deserves careful handling, thoughtful presentation and dependable delivery. Our Shipping and Delivery Policy explains how we process orders, arrange deliveries and keep you informed throughout your purchase.
1. Where We Deliver
JTamdy offers delivery to supported locations across Nigeria.
Delivery availability depends on your location, the products ordered and the services offered by our delivery partners.
You can confirm whether delivery is available to your address during checkout or by contacting our customer service team.
International delivery is available only where expressly offered and confirmed before payment. Please contact us if you wish to enquire about delivery outside Nigeria.
2. Order Processing
Orders are prepared for dispatch once payment has been confirmed and the order has been accepted.
Our preparation process includes checking the items against your order, inspecting their packaging and preparing them for safe transportation.
Processing times may vary depending on product availability, order volume and the delivery service selected.
Orders received during weekends or public holidays may require additional processing time.
Where an item requires additional preparation or is temporarily unavailable, we will contact you with an updated estimate before proceeding.
3. Delivery Times
The estimated delivery period depends on your location and the delivery option available for your order.
We will display or confirm the applicable delivery estimate before your purchase is finalised.
Please note that order processing and delivery are separate stages. Where an estimate begins from dispatch, the processing period must also be considered.
We make reasonable efforts to meet agreed delivery times. However, occasional delays may result from weather conditions, transport disruptions, security restrictions, public holidays or other circumstances affecting courier operations.
If a significant delay occurs, we will inform you and provide an updated delivery estimate.
Where we cannot fulfil an order within the agreed period, we will explain the available options, including cancellation and an appropriate refund where required by law.
4. Shipping Charges
Delivery charges are calculated according to the destination, selected delivery service and any other applicable shipping requirements.
The relevant charge will be displayed at checkout or communicated before payment for orders arranged through our customer service channels.
All mandatory delivery charges will be disclosed before you confirm your purchase.
Any promotional or complimentary delivery offer will be subject to the conditions displayed at the time of purchase.
We will not introduce additional delivery charges after an order has been accepted without your agreement.
5. Packaging and Product Protection
Perfumes require careful handling during transportation, particularly those presented in delicate glass bottles.
We take reasonable steps to prepare orders using suitable protective packaging.
Products are checked before dispatch to help ensure that the correct items are supplied and that their presentation is maintained.
Some fragrance products contain alcohol and require specific transport precautions. Delivery methods will therefore depend on the safety requirements and restrictions of the relevant courier.
Our aim is to ensure that your fragrance reaches you safely and in the condition expected.
6. Dispatch Confirmation and Tracking
Once your order has been dispatched, we will provide an update through an appropriate communication channel.
Where the delivery service supports tracking, we will share the relevant tracking details.
Tracking updates may take some time to appear after a parcel has been collected by the courier.
If you have concerns about the progress of your delivery, please contact JTamdy with your order number.
We will assist with enquiries concerning shipments arranged through our delivery partners.
7. Receiving Your Order
Please ensure that someone is reasonably available to receive your parcel at the delivery address provided.
Our delivery partners may contact you by telephone to confirm your location, arrange access or coordinate delivery.
Where applicable, the courier may request a signature, delivery confirmation or other reasonable proof of receipt.
You may authorise another responsible adult to receive your order on your behalf.
We recommend inspecting the external packaging when the parcel arrives.
If you notice visible damage or signs of tampering, please inform the delivery representative where possible and contact JTamdy promptly.
8. Incorrect Addresses and Failed Deliveries
Customers are responsible for providing accurate and complete delivery information.
Please check your address, telephone number and any relevant delivery instructions before placing an order.
If you discover an error, contact us as soon as possible.
We will make reasonable efforts to correct the information before dispatch. Once a parcel is in transit, changes may depend on the courier’s capabilities.
Where a delivery attempt fails because of an incorrect address, an unavailable recipient or inaccurate customer information, an additional delivery charge may apply.
Any additional charge will reflect reasonable costs arising from the failed delivery and will be explained before further arrangements are made.
Where delivery fails because of an error by JTamdy or its appointed courier, the customer will not be charged for correcting that error.
9. Delayed, Missing or Lost Parcels
If your order has not arrived within the agreed delivery period, please contact our customer service team.
We will investigate the shipment with the relevant delivery partner and provide updates as information becomes available.
A parcel marked as delivered may require further investigation where the customer disputes receipt.
We may review delivery records, confirmation details and other relevant evidence to establish what occurred.
JTamdy remains responsible for fulfilling its delivery obligations under applicable Nigerian law. Handing a parcel to a courier does not, by itself, discharge those obligations.
Where an order is confirmed lost before delivery, we will arrange an appropriate replacement or refund, subject to product availability and the customer’s applicable legal rights.
10. Damaged or Incorrect Deliveries
If you receive a damaged product, an incorrect fragrance or an incomplete order, please contact us as soon as reasonably possible.
For issues visible upon delivery, we encourage customers to report them within 48 hours to help us investigate promptly.
Please provide your order number, a description of the issue and any available supporting photographs.
Images of the outer packaging, product box and affected item may help us assess the situation.
An unboxing video is welcome where available, but it is not a condition for submitting a valid complaint.
We will review the circumstances and provide an appropriate remedy in accordance with our Refund and Returns Policy and applicable Nigerian consumer protection law.
The suggested 48 hour reporting period does not remove statutory rights where a defect or other qualifying problem becomes apparent later.
11. Order Changes and Cancellations
If you wish to amend or cancel an order, please contact JTamdy promptly.
We can generally cancel an order that has not yet been dispatched and arrange a full refund.
Where dispatch has already occurred, cancellation may require the parcel to be recovered or returned.
Any applicable return arrangements or reasonable cancellation charges will be assessed in accordance with our Refund and Returns Policy and Nigerian consumer protection law.
We will not impose charges that unlawfully restrict your statutory rights.
12. Returns and Refunds
We operate a controlled returns process to protect the condition and integrity of our fragrance collection.
Eligible unopened and unused fragrances may be returned under our voluntary returns arrangement when a request is made within 48 hours of delivery.
Products that have been opened or used are generally not eligible for voluntary returns based solely on personal preference.
Different rules apply to defective, unsafe, incorrectly supplied or materially misdescribed products.
For complete information about return eligibility, inspections, exchanges and refund processing, please refer to our Refund and Returns Policy.
Nothing in this Shipping and Delivery Policy limits your rights under applicable Nigerian consumer protection legislation.
13. Contact JTamdy
If you have a delivery enquiry, need assistance with an order or wish to report a shipping concern, our customer service team is available through the following channels.
+2348137092440
Business Address
Please include your order number and relevant delivery details when contacting us so that we can assist you efficiently.
At JTamdy, we appreciate the confidence you place in us. We remain committed to making every purchase a pleasant and dependable experience, from your first discovery to the arrival of your fragrance.